Infrastructure & Security
The era of information technology has ushered in tremendous possibilities for an outsourcing firm to bring the world closer. However, this explosion of technology sphere can cut both ways when it comes to security issues. As much as it arms us with the power of information at our finger tips, it also brings in a whole series of vulnerabilities with regard to preventing data from being breached and reaching wrong hands. Wi-Fi-spying, packet sniffing, insider trading and piggybacking, the threat is real and the list of security issues is endless. The Pioneer Solution realizes that a purely technological approach to dealing with the new world of IT security is unlikely to succeed. Our IT security policy involve fundamentally changing common business processes & practices in entirety and insulate our environment, people and system from being susceptible to IT breaches.
At The Pioneer Solution, our professionals understand call center security requirements which are critical to every high-performance business and thus our Security Management system is a proven process-driven approach that significantly enhances the call center security of our robust infrastructure from internal and external threats using researched processes, procedures and tools. The Pioneer Solution's infrastructure combines state-of-the art facilities with water-tight security to ensure business continuity for our customers.
At The Pioneer Solution:
We Plan
- Threat & Risk Management
- Security Architecture
- Security Policies
- Security Tools
We Deploy
- Multiple levels of Network Security
- Information exchange on a need-to-know basis
- Security Policies Deployment
- Security Tools Deployment
- Employee NDA’s strictly enforceable according to the laws of land
We Manage
- Proactive Monitoring
- Security Team
- Penetration testing
Enterprise Access System for Employee Login
- Secure Smart Card, Secure Premises Login
- Network and Windows Login, PC Locking
- Secure Remote Access (VNC)
- Employee sign Confidentiality & Non-Disclosure Agreements
Work Station Security
- Wide security management with administrative auditing, reporting and monitoring facilities that secure data at every stage.
- No hardware resources are available on the network
- Workstations are secured individually by Anti-virus Protection and Back-up Drive Manager.
Internet Redundancy
- Marine Optic Fiber Cable – Trans-Atlantic and Trans-Pacific
- Different ISP carriers each with 99.9% uptime Service Level Agreement
Enterprise Access System for Employee Login
- Secure Smart Card, Secure Premises Login
- Network and Windows Login, PC Locking
- Secure Remote Access (VNC)
- Employee sign Confidentiality & Non-Disclosure Agreements
Power Redundancy
- Power Failover
- UPS
- Power Generators
Our IT security is established to meet the ISO 27001:2005 standards. The Pioneer Solution is committed to respecting, protecting and safeguarding privacy and confidentiality of data and information entrusted to it by its customers. In addition, The Pioneer Solution has implemented a rigorous set of standard operating procedures that are designed to provide our clients with the requisite privacy and security. Not surprisingly, we have consistently achieved the trust and confidence of our clients.
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